FREQUENTLY ASKED QUESTIONS
Colina is a very old company founded in 1860, tracing its roots back to Canadian and American insurance giants: Imperial Life and the Insurance Company of North America (INA). The company has enjoyed many successful years in the global market specializing in all lines of insurance. Colina was built on the foundation of trust, integrity and responsibility evolving over 155 years. Colina takes a conservative approach which ensures long term relationships with its partners and insureds.
WHERE IS COLINA LTD HEADQUARTERED?
Colina operates from two strategic office locations. All business pertaining to Latin America, Taiwan and the Philippines is administered from the Miami home office: 5835 Blue Lagoon Drive, Suite 201, Miami, FL 33126.
Marketing/ Agent Support: 305 644 1000
The Miami Location is strategic and offers important geographical advantages for handling Latin American Business. The entire operation including agent support, client services, underwriting, commissions, and claims are handled exclusively from Miami.
Colina’s Caribbean operation is handled entirely from the Nassau office: PO BOX N 3734, Nassau, Bahamas.
COLINA’S STRONG INTERNATIONAL PRESENCE
Colina has presence in 19 Latin American countries including: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Paraguay, Peru, Taiwan, the Philippines, Uruguay, and Venezuela.
COLINA IS RATED “A-” EXCELLENT BY A.M. BEST
An A.M. Best rating is very important. Few competitors in our segment can make the claim of having an Excellent A.M. Best rating. Colina enjoys top honors when it comes to ratings and currently holds an “A-” Excellent rating in A.M. Best. In order to earn and keep this prestigious rating, the company has to meet stringent regulatory criteria. This includes having sufficient reserves allocated for paying its claims. Regulators also require that the company be well reinsured and financially sound in order to meet its obligations.
ACCESS TO TOP HOSPITALS AND THE FREEDOM TO CHOOSE YOUR OWN DOCTOR
The Colina Insurance card offers its insureds access to thousands of hospitals and top Centers of Excellence throughout the United States and internationally. Additionally, claims are adjudicated and processed by an outstanding claims team who has contractual agreements with several large provider networks. This enables Colina insureds to benefit from a wide range of choices regarding their medical care. Colina insureds also have the freedom to choose their own doctor. Should the insured need guidance, a physician referral service is also included with the membership.
COLINA’S EXCELLENT REINSURANCE
Insurance companies typically assume risk during the first $100,000 of a claim on average. But what happens on catastrophic claims reaching $500,000 or $1 million? This is when solid reinsurance comes in. Colina’s reinsurers currently are Munich Re, BF&M, Guardian, and CIL which means that Colina insureds are backed by billions of dollars in reinsurance, ensuring total peace of mind to Colina insureds.
LEGAL ACTIONS – ARBITRATION
Arbitration due to legal actions shall take place in Miami Dade County, Florida. The insured confers exclusive jurisdiction in Miami Dade County for determination of any rights under the policy.
EXCELLENT CLAIMS SERVICE
When it comes to claims service, the “proof is in the pudding”. What separates Colina from its competition is its prompt and personalized claims service, all your loved ones have to worry about is feeling better; Colina will do the rest.