HOW TO FILE A CLAIM
Q: WHAT DO I NEED TO DO TO FILE A CLAIM?
A: Follow the steps below:
- Complete and sign the Claims Form provided in your policy.
- Submit the following documents with your completed Claims Form:
-Copies of your Passport including the identification page and the entry/exit stamps from the past 12 months.
-Detailed bills for services received.
-Receipts for payments made.
-Any other supporting medical documentation provided by your provider.
Q: IS IT POSSIBLE TO HAVE MY REIMBURSEMENT WIRE TRANSFERRED?
A: Wire transfers are possible for claim payment (some restrictions may apply). In order to process such a request, detailed banking information is required. Please obtain contact information and forward to Sanus Health. Our claims personnel will contact you within two business days. Please keep in mind that claims must be submitted within 90 days from the date of service.
Q: HOW DO I APPEAL MY CLAIM?
A: Claims Appeals must be received in writing with supporting medical information. Appeals are addressed within 30 days after receipt. You may submit your written appeal to SANUS Health Corporation.
Q: WHAT IF I PAID FOR MY MEDICAL BILLS IN A FOREIGN CURRENCY AND MY DOCTOR'S RECEIPTS ARE IN FOREIGN LANGUAGE?
A: We will have your documents translated. If the claim is considered eligible, you will be reimbursed in U.S. dollars, based on the exchange rate for the U.S. dollar at the time services were rendered. Please keep in mind that all claims must be submitted within 90 days from the date services were rendered.
CLAIMS DOCUMENTS MUST BE SIGNED AND SUBMITTED WITHIN 90 DAYS FROM THE DATE OF SERVICE VIA POSTAL MAIL, FAX OR EMAIL ATTACHMENT TO:
SANUS Health Corporation
5835 Blue Lagoon Dr.
Miami, FL 33126
Fax. (305) 567-7600